SmartCity is a complete digital solution (mobile app + backoffice app + online portal) developed for cities/communities management. Recently, Pitesti mayor decided to implement this solution in his city to increase transparency between the city and its residents and improve the quality of life.
SmartCity App is a digital tool that helps citizens and municipalities communicate better and solve problems quickly.
“We now have a dedicated mobile app, citizens from Pitesti being able to access useful information instantly and place complaints/ notifications directly from their mobile phones. We also now have a more friendly interface on our website – designed with citizens’ needs in mind – and intuitive backoffice web for municipality’s staff .” (Cristian Gentea | Mayor of Pitesti)
SmartCity for Pitesti integrates 3 main modules:
- iOS & Android app designed for Pitesti citizens to access information on events/ announcements and place complaints directly from their phones. (examples of features integrated into the mobile app: placing a new complaint/request, notification list, complaints map, news page, etc.);
- user-friendly backoffice web for Pitesti municipality’s staff – an intuitive system designed with the municipality staff in mind for real-time receiving and managing the citizens’ complaints and requests.
- optimized online portal (the city hall’s website) – to provide complete and intuitive access to all the essential information (news, events, online services, etc.)
Main advantages provided by SmartCity:
- reduced/eliminated bureaucracy: 0% paperwork for both citizens and municipality, online complaints management easy to use by both citizens and municipality’s staff, no more delays, data loss, communication bottlenecks;
- online complaints management: the online Web Backoffice allows you to manage users, incidents, information, and events and share them easily, citizens can add complaints directly from the Mobile App (with pictures and precise localization), supply contact details for citizens for all the public departments;
- safe and efficient interactions: citizens can add complaints directly from the Mobile App (with pictures and precise localization), municipality’s departments are notified instantly via email every time a new complaint is added, push notifications, new announcements, or alerts are available for both parties;
- real-time connectivity: online interactions make possible to solve problems faster and more efficiently, real-time feedback from citizens allows the municipality to optimize efforts based on valuable insights;, an easier way to keep citizens informed and engaged (e.g., useful tool for promoting a public on the mobile app).