Bucharest, January 10, 2018 – Ioana Mihailescu, currently Director Channel Strategy & Customer Value Management within Vodafone Romania’s Consumer Business Unit, will take over the role of Customer Operations Director as of January 22, 2018, replacing Ana Alexe, who has been appointed Vodafone Hutchinson Australia’s Customer Operations Director, based in Sydney. In her new position, Ioana Mihailescu will report to Vodafone Romania’s CEO, Murielle Lorilloux, and will be a member of the executive management team.
Ioana Mihailescu is Director Channel Strategy & Customer Value Management since 2014, a role in which she has initiated the channel transformation and contributed significantly to the solid consumer business performance of Vodafone Romania. Previously, she was the operator’s Customer Operations Support Director for two years. She also has extensive leadership experience in banking and financial field.
Ana Alexe joined Vodafone in 2003 and has held a number of senior leadership roles across customer relations, customer operations and customer experience both in Vodafone Romania and Qatar. In 2012 she was appointed Customer Operations Director in Romania, a position from which she had a major contribution to building a strong team, achieving leadership position in customer satisfaction both for consumer and enterprise and improving significantly the credit risk policy. In her new role in Sydney, Ana will report to Vodafone Hutchinson Australia’s CEO, Iñaki Berroeta, who was Vodafone Romania’s CEO during 2010-2014.
Vodafone Romania is a subsidiary of Vodafone Group, one of the world’s largest telecommunications companies providing a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 26 countries, partners with mobile networks in 49 more, and fixed broadband operations in 19 markets. As of September 30, 2017, Vodafone Group had 522.8 million mobile customers and 18.8 million fixed broadband customers, including India and all of the customers in Vodafone’s joint ventures and associates. For more information, please visit: www.vodafone.com
