January is the perfect time to reflect and set new goals. It’s the right moment to look back and appreciate last year’s accomplishments, as well as to consider how we can further improve what we do.
At Groupama, year after year, we are commited to finding new ways to offer our policyholders better services, tailored to their needs and current trends. This ensures that your business receives our full attention, and the services associated with our insurance products are easily available whenever you need them.
Digitalization has not only influenced how we communicate but also how we perceive time and the expectations we have from the companies we interact with. Today, when so many things can be solved quickly with a single click, it’s natural to expect the same simplicity when managing unforeseen situations. In this context, insurers worldwide are offering innovative products and services while adopting modern solutions that make business management easier and improve relationships with policyholders and their partners.
Based on these expectations, we have developed a range of services designed to meet our clients’ current needs, providing quick, efficient, and easily accessible solutions.
Video Assist is an innovative service that simplifies and speeds up the claims assessment and risk inspection process, simple and fast, all remotely via a simple video call through the app.
To perform a risk inspection, the client simply needs to install the app, access the link sent via SMS at the scheduled time, and follow the instructions provided by the Groupama representative. The completed risk report is then received via email.
In the event of a claim, clients only need to call the Groupama call center to notify the claim and schedule a video conference session for the assessment. The claims inspector will guide them through the claims registration process in real-time, without the need to visit a claims assessment point.
The video conference claims assessment option is available for auto insurance products (CASCO, Agricultural Machinery, Construction Equipment) and home insurance (Alexa).
Online Claim Notification is another service that provides customers with flexibility and time-saving. The notification process is automated using a software robot, making everything quick and easy.
Policyholders can notify claims online, simply and quickly, for Auto Insurance – CASCO and RCA; Life, Health, or Accident Insurance; Travel Insurance; Property and Home Insurance; and Civil Liability, Transport, Agricultural, and Special Risks Insurance.
Amelie Virtual Assistant, the chatbot available on the company’s website, responds to customers’ or website visitors’ inquiries 24/7.
Amelie can provide useful information about the main product categories in the Groupama portfolio – auto, travel, property and goods, life, or health. Clients can learn more about how these products can be purchased, the procedures for reporting claims, the necessary documents, settlement deadlines, or emergency assistance details. The information is constantly updated, and clients have the option to ask free-form questions or follow the guided topic suggestions provided by Amelie.
Medical Chat – Ask a Doctor, offers Groupama clients medical advice in the form of micro-consultations, provided by licensed real doctors via WhatsApp, Facebook Messenger, Telegram, or SMS. It is based on a medical chat service that combines artificial intelligence with human interaction.
Clients can ask questions related to their health issues and receive personalized responses that help them make the best decision for their well-being, safely and comfortably, anytime and anywhere.
The service can be used by Groupama policyholders with travel insurance, wheather for international or domestic travel within Romania and is automatically included in the basic package. Additionally, the service is available as additional coverage for Health Insurance – Hospitalization and Surgery,for both Individual & Family and small business groups (SMEs).
Take the step towards a secured future and request an insurance quote.
For more information, you can consult the Virtual assistant Amelie (24/7) on groupama.ro, email relatii.clienti@groupama.ro, call AloGroupama at 0374.110.110 (Monday – Friday, 8:00 AM – 6:00 PM), or contact the Groupama network of salespeople and partners.