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As the private sector raised the bar on the customer experience and people’s expectations, digital public services are an imperative. As shown in the research done by McKinsey, it is a matter of trust: citizens who are satisfied with how the public service is done, are 9 times more likely to trust the government overall than those who are not.

Not all industries perceive app innovation as a threat or a challenge. In several fields, innovation is an emerging engine, a must-have that unlocks evolution and helps companies/organizations get closer to customers’ needs and expectations.

 

And, above all these, replacing humans with technology is more seen as an opportunity than a risk.

 

40% of executives reported that the top benefit of digital transformation was operational efficiency, while 36% said it was a faster time to market.(source: PTC Report)

 

SmartCity app is a complete digital solution that simplifies requests and claims management, and communication inside the city. The software solution includes three modules that are permanently in touch:

  • mobile app – available on both iOS and Android, and it can be accessed by both citizens and public office representatives;
  • website – available for both citizens and public office representatives;
  • back-office platform – available only for the public office representatives.

SmartCity app for mobile available for both iOS and Android

To be an intuitive mobile app, we focused on a simple design, with functionalities that are efficient, regardless of the type of smartphone used by the citizens. In this way they can petition a request or claim as easy as ordering online. Among the functionalities there are:

  • direct upload of the requests regarding the city – the request can have both text, and photo;
  • real time tracking of requests;
  • instant email to the concerned department;
  • everything is done online, without any paperwork;
  • all requests can be seen on the city’s map inside the app;
  • access to the city halls’ contact (phone, email) instantly.

Why are solutions like SmartCity essential for every community?

Managing a city regardless of its size is difficult. Many times citizens do not see how the city hall improves their daily lives, because they simply do not know; but by investing in this platform, city halls can eliminate the bureaucracy, increase employee effectiveness, and improve citizens’ trust.

0% paperwork for the municipality staff. SmartCity App is designed to reduce the paperwork needed to solve a request, while saving time and cutting costs around multiple departments.

At the same time, it was developed in order to be implemented fast inside any city hall, regardless of its size, and to be highly intuitive for both staff and citizens.

Instant online interaction with the citizens is a very efficient method to communicate any decisions, while greatly reducing the health risks. For example, if you have to announce where a certain part of the population can get vaccinated against COVID-19, or if a street is blocked due to renovations and people have to detour their usual routes, it can be done seamlessly and immediately.

If you are curious to find out more about this solution, check out its case study or read some relevant articles developed on this topic.