No industry is closer to the end-user than telecommunication. The mobility era has been enabled by telecommunication and the number of mobile devices is forecast to grow to 16.8 billion in 2023.
In this context, THE DIPLOMAT-BUCHAREST organizes the first edition of DIGITAL TRANSFORMATION IN TELECOMMUNICATIONS on November 24, ONLINE event with LIVE streaming, in the interval 10:00 – 12:00.
The conference benefits from the support of: CONNECTIVITY PARTNER TELEKOM ROMANIA,
GOLD PARTNERS ORANGE, INFORM, with the support of: ANIS, ANSSI, ANCOM, BRCC, BEROCC, CLUJ IT, CIO COUNCIL, HIM, MEDIA PARTNERS: OUTSOURCING TODAY, FINANCIAL INTELLIGENCE, ECONOMISTUL, ROMANA DURABILA, CLUB ECONOMIC, BURSA
Registering Link: https://us02web.zoom.us/webinar/register/WN_woi5QzScSpSAflLmZx0tsQ
Businesses and consumers relied on connectivity on the past two years more than ever before as employees moved off the campus and into their homes, students began learning from home or even in school parking lots, and many businesses had to find new ways to keep their doors open – often using technology to facilitate touchless or curbside services that were all enabled by the network.
Today, around 5 billion people have mobile devices. What innovations are brought into the industry to deliver performant solutions, what regulations and institutional input trace the direction. In the respect of the consumer, the industry is pioneering in terms of new technologies, strategies, policies and relevant connectivity tools. 5G promotes telecom from technology distributor to service provider. It shifts from traditional to fully digitalized services to consumers.
A highly regulated industry, telecommunication is centered on data protection and cyber security. The emerging technologies and the more and more fluid and interconnected markets are double-sided coin. The institutional approach is also valuable and contributing factor to the telecom industry’s design.
CONNECTIVITY | EXPANDED NETWORK FOOTPRINT | IoT | TECHNOLOGY MOBILE | 5G | EDGE COMPUTING
10.00 – 12:00 PANEL DISCUSSIONS: MARKET TRENDS, OBJECTIVES & OUTCOMES
OUTLOOK ON THE LOCAL MARKET, TRENDS & UPDATES
Local Updates on legal and legislative frame, regulations and the authorities’ voice. Sector’s reforms and strategy, industry’s regulators and authorities (ANCOM) revise and expectations.
5G: OPENING THE DOOR TO TELECOM EVOLUTION: NEW SERVICES, NEW ADDRESSABILITY
The advance to 5G will dramatically change the telecommunication in EU. According to data, The European Union’s 5G action plan includes uninterrupted 5G coverage by 2025 for railways and major roads. Also, the new technology promises ultra-low latency, improved data rates and enables network slicing. The industry stakeholders will leverage all these to new services, network operations and new customer experience enablement. The institutional dialogue is paramount in this context.
CYBER SECURITY AND RESILIENCE: PROTECTING AND EMPOWERING CONSUMERS
Business as usual can dramatically become unusual when a ransomware virus floods the mobile and computer devices. The daily, usual and basic operations done on our mobile devices can suddenly turn to a nightmare when data is gone, money is lost and sometimes, even worse. Telecom operates with highly sensitive data, personal data of consumers, which is always an invitation to cyber-criminality. Telecom infrastructures are strategic objectives for the national security.
UNLEASING THE CUSTOMER EXPERIENCE POTENTIAL
Customer is the king and the companies address this part of their business plan as No1 priority. The businesses must go where their clients are and always find the ways to anticipate and maintain their attention. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer mix and increased revenues.
BOOSTING DIGITAL OBJECTIVES BY SKILLED WORKFORCE
Driving innovation and performance through the synergy of highly specialized tech savvy young people and expert seniors. New ideas in making the best from the use of new technologies in servicing the
consumers and employees. From a traditional customer relations’ point of view, to creating a 360-degree omnichannel customer experience management
A TECH-SAVVY INDUSTRY: AI, RPA, BIG DATA, ANALYTICS, EDGE COMPUTING ARE PREVALENT
Telecommunications I one of the industries that rely the most on the consumer’s experience. The mobility-centered world is all about creating the best experience for the clients. Also, telecommunication has always been one of the promoters of innovation and technology advance. It has the motivation, it has the potential, it has the means. The customer satisfaction is the golden KPI in the industry’s strategy. The volumes of data concentrated, managed and stored by telecommunication is one of the largest among industries. The telecommunications industry has one of the highest adoption rates for RPA technology that offers high levels of scalability and agility.