Customer Care Conference & Expo returns for its 21st edition, as the only event in Romania dedicated exclusively to the customer care industry. With a tradition of over 20 editions, the conference brings together leaders, innovators, and professionals shaping the future of customer experience.
This year’s theme, “Customer Care 21.0 – Designing the Human + AI Service Era”, explores how organizations can successfully combine AI capabilities with human insight to deliver impactful customer experiences.
From AI-powered agent support and real-time insights to hybrid roles and customer care as a growth engine, the event offers a highly relevant and practical agenda.
Special offer for BRCC members:
BRCC community members benefit from an exclusive 20% discount on participation.
Why attend:
- Understand how AI is transforming customer interactions
- Learn how to balance automation with human empathy
- Gain practical insights from industry leaders
- Connect with a strong local and international CX community
