BRCC Evening Business Briefing
Topic: “Mystery Shopping – Evaluate the Employees’ Performance and the Customers’ Satisfaction!”
Wednesday 30 September 2015 at 18.00 – 19.15 at the BRCC offices in Bucharest
Address: Str David Praporgescu 1 – 5, 2nd Floor, Apt 4, Sector 2, Bucharest
Speaker: Cosmina Voichita Mesesan, Customer Care & Mystery Shopping Specialist, VBS – Business Solutions
Some of the benefits your business will enjoy:
– Improves customer retention
– Monitored and measured service performance
– Makes employees aware of what is important in serving customers
– Ensures product / service delivery quality.-
– Allows for competitive analyses between locations or between your business and the competition
– Identifies training needs and sales opportunities
– Enforces employee integrity and knowledge. & See your business through your customers’ eyes
This event is open to members (and non-members invited by members) of the Chamber.
The number of places is restricted to 25, and will be allocated on a “first come, first served” basis. If the demand for places exceeds this number, we will re-run the course.
Please note that this is a free of charge BRCC event.
Please confirm your attendance as soon as possible but not later than Monday 28th September by e-mail to astefan@brcconline.eu