Complaint procedure for members of the BRCC

1. Any complaints shall be addressed to the Executive Chairman of the Board of Directors in writing, either by mail, email or by fax.
2. The complaint shall include:
a. the date of occurrence
b. a description of the facts relating to the occurrence
c. a factual description of the impact of the occurrence
d. an address (mail, email or fax number) to where the response will be addressed
3. The Executive Chairman shall discuss the complaint received with the CEO, and if the case with any employees or parties involved, within 7 working days of the receipt of the complaint.
4. A written answer, including an action plan if appropriate, shall be provided to the complaint within 14 working days after the complaint has been received.