Global Remote Services

3 Avrig Street, 1st floor, Sector 2
Bucharest, Romania

Tel: +40-215.280.482
Fax: +40-215.280.483

Global Remote Services (GRS) is the oldest and leading Independent Contact Centre provider in Romania, with nearly 11 years (founded in January 2004) of experience in the Business Process Outsourcing (BPO) industry.  Based in Bucharest, GRS provides a broad range of multilingual and multi-channel contact centre and back office services to organizations across Europe.  The company delivers with professionalism services like multichannel customer care, publishing, media back-office processes, technical help desk, database qualification and commercial outbound campaigns in more than 12 European languages.

GRS provides high quality and flexible customer contact solutions through its leading edge ITC infrastructure and robust operational procedures. GRS is also a “fully quality certified” organization.  The company works closely with its customers to create and deliver tailor-made solutions. The hands-on approach is helping GRS to respond to every customer’s individual needs and further helps them manage their business successfully.  GRS is proud of its long-standing relations with their customers, many of them major blue-chip multinationals.  The clients’ high expectations in terms of service level quality, customer experience and business continuity are GRS’s drivers for delivering professional services.  GRS greatly values the highly skilled and committed team (nearly 450 employees as an aggregate of the 3 operational sites);